COVID-19 has dramatically accelerated our shift to digital, creating a lasting behavior change in customers.
But what exactly is changing?
Earlier today, I moderated a panel discussion with BlueRush, in partnership with PwC, InfoSlips, CSI, and Nikia Dx to dig into this topic.
I asked them questions about:
— What the future of digital service will look like and how to build a digital adoption strategy to exceed new customer expectations.
— Why contextual digital engagement is the new standard for successful companies in the post-crisis future.
— How to implement and scale contextual digital engagement, ensuring the highest ROI.
The panel consisted of:
- Alan Burger, CEO, InfoSlips [firstname.lastname@example.org]
- Steve DuPerrieu, VP Product Development, CSI [Steve.DuPerrieu@csiweb.com]
- Anthony Grey, CIOO, Nikia Dx [Anthony.Grey@nikiadx.com]
- Andrew Smee, Partner, Financial Services, PwC [email@example.com]
- Len Smofsky, EVP, BlueRush [firstname.lastname@example.org]
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