MindFire Studio is an out-of-browser Silverlight Application. Please have Silverlight installed on your computer before attempting to install MindFire Studio. Click here to install the current version of Silverlight
Frequently Asked Questions
Q: After I download Studio, I can’t find it anywhere. What do I do?
Mac: Search in the upper right corner for “Marketing Studio”. Most likely there will be a Shortcut on your desktop.
PC: Click the “Start” button and in the search bar type “Marketing Studio”. Most likely there will be a Shortcut on your desktop.
Q: How do I know if Silverlight is compatible with my computer?
You can view Silverlight compatibility here
Q: I don’t have a Studio login, now what?
Have yourself added as a user by the account Power User. This is typically the person who signs the Studio subscription license. You can see a video on adding a new user here: http://vimeo.com/83358058
Q: What do I do if Studio installs but won’t load?
In the “Documents” folder on your machine you will find two text files”StudioStates.txt” and “InterruptedPrograms.txt”. Delete these files and try re-opening Studio.
Q: What do I do if Studio installs, but my Mac keeps giving me the error “Your security preferences allow installation of only apps from the Mac App Store and identified developers”?
If you keep getting this error on a Mac, navigate to “System Preferences > Security & Privacy > General” and choose “Allow applications downloaded from > Anywhere”.
Most of the time if you’ve already tried, and received this error, your preferences will already have Studio.mdl.io listed and all you need to do is click “Allow”.
Q: Can I continue to install MindFire Studio through a web browser?
You can continue to install MindFire Studio through a web browser. Please keep in mind that you need to use a browser that supports Silverlight so that you can install MindFire Studio.
The most recent version of Firefox doesn’t support Silverlight so you need to install the extended version of Firefox to install MindFire Studio.
Here is a link to download the extended support version of Firefox.
Once you download the Extended Support version of Firefox visit the Install Page and install the application.
If all else fails, contact support@mindfireinc.com or (877) 560-3473 option 2 and we’ll be happy to help you!
